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Hospitality Intelligence

Premium restaurant intelligence platform

Turning seven months of trading data into a live executive decision environment.

A full-stack analytics concept for an independent premium dining operator, demonstrating how revenue, labour, menu performance, promotions, and guest experience can be unified into one real-time intelligence platform — purpose-built for owners and operators who need to act daily, not monthly.

Featured result

8–14%Revenue uplift opportunity identified through the analytics model

Dashboard pages

9

KPI domains covered

Revenue, margin, labour, sentiment, promotions

Next-step platform

Power BI ready

Client context

Independent premium dining operator

Engagement

Full-stack dashboard concept, semantic model, executive storytelling, Power BI roadmap

Timeline

Six-week concept sprint

The challenge

Revenue, labour, promotions, menu performance, and guest feedback were all held in separate systems — making daily management reactive and commercially blind.

Leadership needed a single executive view that explained what was happening, why it was happening, and where action was needed before it became a problem.

Discount leakage, low-margin best-sellers, and peak-hour staffing gaps were buried in raw exports that no one had time to interpret.

What was delivered

Nine-page executive intelligence platform
Full semantic data model with 40+ KPIs
Current vs Optimised scenario story mode
Power BI transition roadmap

The solution

1

Designed a nine-page premium intelligence platform covering executive overview, sales performance, menu engineering, customer loyalty, promotions, operations, staffing, finance, and raw-data exploration.

2

Built a full semantic model connecting orders, items, categories, customers, employees, offers, feedback, rota, salary, and expense data into a single analytical layer.

3

Translated operational business questions into management alerts and narrative signals — so the dashboard reads like a decision system rather than a passive report.

Business impact

Leadership gained daily revenue, margin, staffing, and guest-experience visibility in a single executive view.

The semantic model and KPI logic were designed to port directly into Power BI with minimal rework — reducing future build cost significantly.

The concept surfaced an 8–14% revenue uplift opportunity through better discount control, staffing alignment, and menu mix decisions.

The story behind the work

1

The brief behind the work

The client did not need more reports. They needed a decision environment — one place where the owner could see revenue health, channel mix, labour pressure, promotion efficiency, and guest sentiment without switching between systems or waiting for month-end.

2

How the platform was structured

The solution was built as a premium, presentation-ready intelligence platform backed by a robust semantic model. Every page was designed so the same KPI logic and data structure could be reproduced in Power BI without rebuilding from scratch.

3

The commercial difference it makes

For independent dining operators, the gap between growth and margin erosion usually sits in a small number of controllable issues: discount leakage, low-margin best-sellers, late-hour staffing pressure, and missed upsell windows. This platform makes all of them visible and actionable.

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